How can we help you?

You can start using NEAR by creating a new account on the platform, then completing your profile and adding your skills and experience. After that, you can browse the available projects, services, and products, and interact with them, whether by submitting offers on projects, requesting services, or exploring solutions suitable for your needs, to begin an integrated experience within a professional work environment.

The NEAR platform includes a wide range of specializations that meet the needs of individuals and companies in various fields, including business and corporate solutions, programming and artificial intelligence, engineering and innovation, marketing and sales, writing and translation, administrative support, education and training, media and design, health and lifestyle, tourism and travel, legal consulting, agricultural engineering, data economics, and scientific research, in addition to industrial technologies and solutions, with the aim of providing an integrated environment that connects project owners and specialized expertise with high efficiency and professionalism.

You can sell your digital product on NEAR by creating an account, then uploading the complete product with a detailed description explaining its content and uses, and setting the appropriate price for it, so that it becomes available to customers within the platform. In the case of purchase, the process is completed electronically in a secure manner, and the customer reaches the digital product directly according to the approved delivery mechanism within the platform, ensuring ease of access and preserving the rights of the seller and buyer.

Yes, NEAR attaches utmost importance to information security and protecting users' privacy. Modern encryption technologies and advanced security measures are used to protect data during its transmission and storage. The platform is also committed to applying the best security practices and standards with the aim of reducing the risks of unauthorized access, ensuring the confidentiality of information and protecting users’ privacy at all times.

The NEAR platform guarantees the rights of both clients and freelancers by providing an organized work environment that relies on comprehensive and accurate documentation of all project details from its inception, including the scope of work, expected outputs, and implementation conditions in a clear and binding manner for both parties. The platform also provides effective delivery and review mechanisms that ensure that works conform to the agreement before being approved, in addition to an evaluation system that enhances transparency and credibility among users. The platform also supports fair internal policies for handling disputes to ensure that the rights of all parties are preserved and that a balance is achieved between the client and the freelancer.

Professional certifications on NEAR provide added value for freelancers and professionals by documenting the experience and achievements gained through the platform. This enhances credibility and trust among clients and employers while giving certificate holders a competitive advantage in both the digital and traditional job markets. The Experience Verification Certificate is awarded based on completed projects and professional evaluations achieved through the platform, creating a verified professional record that can be used to strengthen a resume with validated practical experience, demonstrate professional expertise gained from real-world projects, and enhance opportunities for employment and career advancement. It also helps showcase skills and achievements to employers and prospective clients in a more credible and professional manner.

After completing the service or selling the digital product, the transaction value is transferred to your balance within the NEAR wallet according to the platform’s policy. You can then request to withdraw your profits using the payment methods available in your country, such as bank transfer, electronic wallets, or other payment methods supported by the platform. You can monitor your balance, transaction history, and the status of withdrawal requests through your account control panel, while adhering to the minimum withdrawal limit and the platform’s approved review and security policy.

If you encounter any issue with a client or freelancer during or after project implementation, you can contact the NEAR support team through the Help Center and provide details of the issue and related evidence. The team will review the case in accordance with the platform's policies and take appropriate actions to ensure that the rights of all parties are protected and a fair and transparent solution is reached.

NEAR provides a built-in system to automatically create non-disclosure agreements (NDA) and electronic contracts within the platform. When publishing the project, the customer can choose the non-disclosure agreement, the electronic contract, or both, so that the system automatically generates the required documents according to the project data and the type of service. The documents include basic terms, such as scope of work, intellectual property rights, confidentiality of information, delivery mechanism, payments, time period, and terms for modification or termination. The two parties can review, approve and sign documents electronically directly through the platform before starting implementation, while keeping them in the project record, ensuring that the contractual relationship is documented, confidential information is protected, intellectual property rights are preserved, and trust and transparency are enhanced between all parties.

NEAR is currently developing NEAR Academy, a specialized educational platform that aims to provide freelancers, entrepreneurs and companies with training programs, professional courses and professional certificates in various fields. Currently, training courses and programs are not available within the platform, and they will be launched gradually in future updates, with the aim of supporting skills development, raising professional competence, and enhancing opportunities for success and growth within the NEAR system.

Yes, NEAR supports two-factor authentication (2FA) as a way to enhance account security. When activated, an additional verification code is required when logging in or performing some sensitive operations, which provides an additional layer of protection and reduces the risk of unauthorized access to the account.